Create a Freshdesk Account

Go to https://mryxsys.com and click on « Contact Us ».

Click on « Submit ticket » to go to the Freshdesk website.

Click on « Sign up with us » in the 'Sign Up' section, on the right.

Fill in the required fields.

You will get an e-mail from Freshdesk. Click on the link to activate your account.

This link allows you to create your password and log in.

Fill in the required fields and click on « activate and log in ».

Click on « New support ticket », next to the search bar.

Fill in the form. Add related files if needed by clicking on '+ Attach a file'.

On the right of the screen, the website generates suggestions to help you. It proposes 'HOW TOs' related to your ticket. You can click on it to access a written procedure associated with the question you are asking.

This page confirms that the ticket has been sent. 

For each submitted ticket, you will receive a confirmation e-mail with a link to check the status of your request or add comments.

If you need anything else, click on « New support ticket » and fill in the form.

You can close a ticket by clicking on the 'Mark ticket as closed' button.

You can see all the tickets you submitted and their status by clicking on « Check your ticket status ».